Return Policy

At Soko Fashion, our priority is to outfit our loyal customers with the looks they love. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
  • All returns must be received within 30 days of the date we ship out your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain unwashed and unworn.
  • Include your return form and original receipt.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

*Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.

Return Policy 

We know that ordering things online can be a gamble since you can't touch the items or try anything on, and because of that we try our best to be very return-friendly. Here are the rules that must be followed so we can ensure the best customer service.

  • Any goods you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issues in the form of a gift card.
  • Returned items must remain un-washed and unworn.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

 

Gift Cards (Store Credit)

Here are a few things to remember about your store credit issued in the form of a gift card and send via email. If we missed anything just contact us at hello@sokofashion.com

  • Gift card codes and store credit codes will expire five years from date issued
  • Your use of the Gift Card constitutes your agreement to our Terms & Conditions.

Changing or Canceling Your Order 

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We pack and ship our orders fast. Once we initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order.

Adding Items to an Order You Just Placed

Have you ever had that moment when you've just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if we have not processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. Email us at hello@sokofashion.com